Privacy Policy

Eurobio Scientific is committed to protecting and respecting your privacy. When you contact us directly or visit our website, we will collect certain information or data about you so that we can offer our products and services to you and conduct our business in a professional manner, whether you are a prospective or existing customer. This policy explains how we keep the personal information that you share with us safe and in accordance with the current General Data Protection Regulations.

Please note that whilst we use a security system to protect your information, no data transmissions over the Internet can be guaranteed to be completely secure we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Data Collection

We collect personal information directly from you or via our website forms. For example, when you make an enquiry via a web form, request a quotation or subscribe to our newsletters.

The type of information we collect about you includes; your name, your address, your phone number, your email address and quotation details.

If you sign up to our email newsletter and alerts we collect your subscription preferences and how you use our emails, for example whether you open them and those links that you click on.

We collect information on how you use our web site, using cookies to monitor how you use it and gather feedback in order to improve our services. We also use the information to respond to feedback and send email alerts that are requested. This data can be viewed by authorised people from the companies hosting and supporting our website.

Our website has links in our website content and on our social media platforms to enable you to visit other websites of interest easily. This privacy policy only applies to our website only and does not cover any other sites that we link to, so please exercise caution and look at the privacy statement applicable to the website in question.

Where your data is stored and security

The information that you supply to us is held securely and strict security procedures are followed to prevent unauthorised access or use, including the use of encryption and password protection. Your data will be stored on secure servers in the European Economic Area (EEA).

Cookies on our website

Cookies are small text files of information that a website transfers to the cookie folder of the browser on your computer's hard disk so that the website can remember who you are. They help the website identify your browser and device. They perform different tasks on a website, and certain aspects of the website will not function correctly without them. If you choose to remember your login with your browser set to accept cookies, then the cookie will be retained on your computer after you log out. By logging in to the system you are accepting these cookies and if you do not want this to happen you should not use the site or delete these cookies at the end of your visit.

For further information about how we use cookies on our website please go to our Cookie Policy web page.

Disclosing your information

Eurobio Scientific will use the personal information that you supply us with to answer enquiries and provide order quotations.

We will also use your data to tell you about changes to the site, new information, or products and services offered by Eurobio Scientific UK that we think you will find valuable.

We will not share your information with any other organisations for marketing, market research or commercial purposes, and we do pass on your details to other websites.

Who we share information with

• Data processors – for the purpose of following activities: Managing IT Systems, Hosting our website, Data storage.
• Relevant regulatory authorities.
• Organizations we are legally obliged to share personal information with.

How long we keep information

For information on how long we keep personal information, see our retention schedule at https://www.eurobio-scientific.co.uk/Privacy-Policy/Retention-Schedule.html

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal data.
• Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organization, or to you, in certain circumstances.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
• You can unsubscribe from our email alerts or change your settings at any time by selecting the unsubscribe link that appears in all our emails.
• You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the bottom of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

If you wish to contact us about your data, please let us know using the contact details below:

Privacy
Eurobio Scientific
Eclipse House
Curtis Road
Dorking
Surrey
RH4 1EJ
United kingdom

Tel: 0044 1306 888777
Email: gdpr@eurobio-scientific.co.uk

Updated 25/08/2024